Shipping Policy

Shipment processing time

Most orders are processed and dispatched within 24-48 hours Monday – Friday. Transit times vary depending on delivery point, most times delivery is within 1-3 days from dispatch of your order. 

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If an order is required urgently by a specific date or timeframe, please contact our office on (02) 8880 8333 to discuss before you place your order online.

Carriers

We use the following carriers to deliver our orders:

• Direct Freight
• Lindsay Bros

Where we Ship to

We currently ship Australia Wide only

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information via email.

Back Orders

Most products are readily available, however sometimes back orders are unavoidable. If we don’t have the product to ship your order complete within 2 business days of order placement, we’ll contact you to discuss options. Those options may include replacing the item with an equal or greater quality item, shipping what we have in stock and back ordering the rest, or shipping what we have in stock and cancelling the rest.